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The Ohio Benefits system will be unavailable from 3 p.m. on Thursday, April 22, through 8 a.m. on Tuesday, April 27, for a major technical upgrade.
This includes the:
• Eligibility Contact Center, which will close at 1 p.m. on Thursday, April 22; and
• Online self-service portal at, which will be unavailable beginning at 3 p.m. on Thursday, April 22.

We are asking for any case documents to be submitted as soon as possible for processing to avoid delays. If you need to apply or submit documents for cash, food or Medicaid assistance during this time, you can submit documents to CJFS through fax, email, mail or the secure drop boxes at one of our locations. Cuyahoga County, Cleveland Public, and Shaker Heights Library systems can also assist with faxing documents to us for free.

As a reminder, all CJFS locations are still restricted for in-person services. There is no public access to the lobbies, but the secure drop boxes are available at each of our locations, and forms are available at all locations except the Old Brooklyn Neighborhood Family Service Center (NFSC). Many forms can also be downloaded on the Cuyahoga County Health and Human Services website. County staff will not have access to information about your case while the system is offline.
If a paper application is submitted, it will be screened to see whether you need expedited food assistance, but it cannot be processed until after the system is back online.
If you need food while the system is unavailable, please contact United Way 2-1-1 to find food and other resources near you. We apologize for this inconvenience.
We are working to keep the community updated on adjustments to our service delivery and accessing public benefits. Please take a moment to follow us on Facebook and Twitter, as we are using social media to provide more frequent updates, information on accessing benefits through self-service options and information in various languages.
If you have specific requests for information, contact the Office of Community Engagement at