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Utility Assistance Program Information


FirstEnergy’s Ohio Utilities Customer Assistance Programs 

In Ohio, customer assistance programs include:

Percentage of Income Payment Plan Plus (PIPP Plus)

Home Energy Assistance Program (HEAP)
Application Available Click HERE

Salvation Army Emergency Hardship Programs

Ohio residential customers of FirstEnergy’s utilities looking for a convenient way to manage their electric bills also can sign up for the FirstEnergy Installment Plan, which allows customers to make consistent monthly payments to avoid the impact of seasonal highs and lows in their electricity bills.

To apply or learn more about programs to help keep electricity bills affordable, visit or call Ohio Edison customer service at (800) 633-4766;
The Illuminating Company customer service at (800) 589-3101; and Toledo Edison Customer Service at (800) 447-3333.